Bookkeeping Services

FREQUENTLY ASKED QUESTIONS

Have questions about our business administration services, bookkeeping services or wondering if now is the right time to outsource these tasks?

We’ve pulled together a list of the questions we’re most often asked by prospective and current clients of Unique Management, to help you understand if our professional services are right for your needs.

Of course, if you can’t find an answer to your queries in our FAQs, feel free to email us with your questions and we’ll respond as soon as we’re able. For all business administration services, Unique Management are here to help you with seamless, timely deliver and exceptional customer service.

What is a bookkeeper's role?

Business owners use information processed by bookkeepers to evaluate the performance of their business. Therefore, it is Unique Management’s primary responsibility to ensure 100% of your business transactions have been recorded accurately. Being a bookkeeper is more than just processing transactions, it is about having sound knowledge of accounting and tax concepts. Unique Management is equipped with professional training and qualifications in the area of accounting to ensure there is reliable data to gauge your business’ performance.

What are the Benefits of outsourcing your Bookkeeping to Unique Management?

More Time – It frees up your time so that you can focus on activities that drive income. If you are not skilled in this area then the time it takes to enter transactions is much higher than necessary. Think about cost not just in terms of the dollar amount you can save by doing it yourself but also the amount you could earn for your business in the same time.

Saving Money – Working with us you only paying for what you need, you’re not committed to an employment contract that means you have to pay someone regardless of what they do! You also avoid all the hidden costs like super, worker compensation insurance, annual leave, sick leave, training, providing equipment, consumables, and the list goes on.

Expertise – You have access to experts on a fulltime basis without having to pay for it around the clock. Putting your accounts into the hands of Unique Management, being highly skilled professionals who understand industry leading best practice and technology, your job becomes a whole lot easier and effective.

Focused – It is hard for an in-house bookkeeper to do their job around the hustle and bustle of a business tucked away in a corner office, when you outsource to Unique Management you can rest assured we are focused on one thing only, your business needs.

Accuracy – When you hire Unique Management you are engaging experts who know how to enter and classify your transactions giving you data that you can rely on and base business decisions on.

What Qualifications and Professional Memberships do we hold?

Unique Management are registered BAS agents with the Tax Practitioners Board which means we can provide BAS services for a fee. There are set education and work experience requirements that need to be met in order to be registered with the Tax Practitioners board and Unique Management fulfil these and maintain them as required. We are an Associate in Practice member with The Institute of Certified Bookkeepers (ICB). This means that we follow a Professional Code of Conduct with regards to bookkeeping standards, demonstrating that we have performed bookkeeping services to a significant level for a great many years!

What Insurances do we have?

Being a Registered BAS Agent and also a Certified Bookkeeping Practice, we must maintain current professional indemnity insurance under TASA2009

How will Unique Management assist your business?

We can help you reach the next level of growth for your business. Instead of having to focus important time on your accounting, by engaging us, you will have the time and energy to focus on the core principles and strategies for growth and drive the long term goals of the business.

How do we communicate with our clients?

Processing the day to day transactions in your accounting software is one element of bookkeeping that we undertake. It is likely that you are going to be communicating regularly with us, especially in the first few months of working together.
As a business owner, your time is valuable and working with us will ensure that we don’t take up hours of your time with ineffective communication.

And how do we do this? We can do this any way you like, we are flexible in the method of communication. If it works for you than it means it’s working.

If you prefer phone calls, we can offer phone support. If you prefer email correspondence, then reflect on the emails you’ve received from us we can also accommodate this. We are here to work in with you to make life easier not harder.

What delivery and response times can you expect?

A common complaint about bookkeepers is that they can be slow to respond to emails and that the bookkeeping isn’t completed to a set schedule. We aim to acknowledge emails within a 1 hour timeframe and come back to you as soon as we have the answer to your query. We will always keep you informed along the way if the answer is taking some time to come to. We would rather get to the right answer than rushing an incorrect response, however we won’t go silent on you.

How do we protect our clients?

You are sharing your financial information with us, so you need to feel like you can trust us. You will probably get a feel for us during the initial scoping process where we share with you our strict privacy policy and internal confidential policies. We take privacy very seriously and abide by all the privacy policies and standards according to the Privacy Act and of course our clients.

How do we price our services?

How will we charge? Is there a fixed monthly fee, or do we charge by the hour? We charge a fixed fee per month which is negotiated at our initial meeting based on what tasks are required. We clearly outline what is and isn’t included in that fixed rate. We don’t watch the clock or calculate how many hours work we have completed for you and then come back with an additional unplanned invoice. We work fairly and professionally. As the saying goes, if you pay peanuts you get monkeys.

Who will own the Accounting Software subscription when you work with us?

This is important! We recommend that the business owner holds the subscription in their own name and then invite the accountant and Unique Management being your bookkeeper into the business file. There have been instances of accounting firms refusing to give access back to business owners when there are outstanding issues e.g. overdue bills. We believe clients should ‘own’ their data and recommend they hold the Xero subscription in their name.

Our Services